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Central City Air Preferred Customer Program


At Central City Air, we appreciate you. This is why we created a program designed especially for our loyal customers. The Preferred Customer Program offers rewards based on one of three possible levels of status with the company. Depending on the amount of air conditioning or heating work done by Central City Air, you will automatically be enrolled as either a silver, gold or platinum customer and benefits are automatically applied to any subsequent HVAC work or service provided. The amount of benefits depend on the number of requirements fulfilled by the customer. The following is an outline of requirements and benefits for each status level within the program.

If you have questions about whether or not you qualify or how to become a Preferred Customer, please contact us at 713-861-1977.


Preferred Silver Customer


Requirements
•Customers who have Central City Air as the only company servicing their air conditioning and heating equipment without interruption for the past 2 or more years.
•Will maintain this status as a preferred customer by having Central City Air perform routine seasonal air conditioning and heating service maintenance check ups, twice a year without interruption.

Benefits
•Notification twice a year by e-mail, U.S. mail or phone to schedule regular seasonal service maintenance check ups.
•Preferential treatment should you need emergency treatment
•After hours trip charge for service will be billed at one and a half times the rate charged during regular office hours. (Emergency trip charge rate is double)
•5% discount for new equipment purchased and installed by Central City Air


Preferred Gold Customer


Requirements
•Have purchased from Central City Air one or more pieces of equipment or complete ductwork system for the residence needing service.
•Will maintain this status as a preferred customer by having Central City Air perform routine seasonal air conditioning and heating service maintenance check ups, twice a year without interruption.

Benefits
•Notification twice a year by e-mail, U.S. mail or phone to schedule regular seasonal service maintenance check ups.
•Preferential treatment should you need emergency service.
•After hours trip charge for service charge will be billed at the same rate as regular office hours. (Emergency trip charge rate is double).
•Special discounted price on the 5"-6" media pleated filters.
•5% discount for new equipment purchased and installed by Central City Air


Preferred Platinum Customer


Requirements
•Have purchased from Central City Air one or more complete cooling and heating systems (Condenser, evaporator coil, heater or air handler with ductwork) for the residence needing service.
•Will maintain this status as a preferred customer by having Central City Air perform routine seasonal air conditioning and heating service maintenance check ups, twice a year without interruption.

Benefits
•Notification twice a year by e-mail, U.S. mail or phone to schedule regular seasonal service maintenance check ups.
•Preferential treatment should you need emergency service
•"After hours" trip charge for Preferred Platinum customers will be billed at the same regular rate charged for normal office hours. (The usual emergency trip charge rate is double the current regular rate).
•Special discounted price on the 5"- 6" media pleated filters.
•10% discount on parts not covered under warranty.
•5% discount for new equipment purchased and installed by Central City Air.