July 2009

Everything was done professionally, with a detailed quote specifically written around my home’s issues and quality installation.

June 2009

Was your SDC above to answer your questions? – All of the questions, Brian is great. Great customer service.

September 2008

Everything was handled perfectly and in a professional yet friendly manner.

August 2008

You guys have been wonderful in every way.

June 2008

Keep up the amazing work. You have a wonderful team of people!

April 2008

It would have been nice to have an addressed envelope attached to return this survey. Part of our new web design will be a place for our customers to fill out the survey's directly from our website. **UPDATE** you can now fill out an online survey CLICK HERE

Your current system is very good, no changes!

March 2008
All explained in detail about pros and cons of replacement alternatives.

Everyone was very courteous, upbeat and efficient at their tasks. We continue to use Central city Air because we like dealing with companies who retain their employees. Brian Designed our media filter/fresh air return several years ago and I think we've talked to Wanda several times at check-up time. We feel confident we're getting great service.

January 2008

I had him come 2 times to revise the design and answer my questions.

You are a first rate organization.

December 2007

Very detailed and informative.

September 2007

All issues addressed and eventually solved.

Brian was extremely thorough in explaining the attributes of the system…best approach there is.

I felt as though Brian was interested in what would service us best at the best price, with the best warranties for us.

We got the "A" team. Everyone was professional and did excellent work.

August 2007

I was very pleased that I could get the same price that was made on our original 2006 request plus $200 off.

May 2007

Options were offered and recommendations were adequately discussed. Consultant was very knowledgeable about A/C systems.

March 2007

Excellent service from Brian and his team.

July 2005

[Our salesman] was very knowledgeable. I appreciated the way his bid was given to me.

December 2005

My only complaint is that it took too long to receive estimate after his visit (~ 3 days). We try to get our designs (5-15 page proposal) written and approved as fast as a possible. Time is consumed, by the 2-3 hours spent doing a whole house analysis and dialoging with each homeowner plus Houston travel, and further lengthened by the time required for the thoughtful consideration needed to prepare the work proposal. Like David Debien our Founder, would say, “the process may be grueling but the results are the main focus”.

I was not a loyal customer – until now! Your people, your work – Simply great! Wish my builder had used you to start with.

I was particularly happy when final proposal came back $600 cheaper – for slightly better equipment/warranty.

November 2005

Everything was handled very professionally.

Robert as well as the 2 gentlemen who did the installation of the system were all very professional, friendly and a real pleasure to deal with! Your company is to be commended fore these qualities; it is rare now a day for a company, when it comes to dealing with one.

September 2005

Did you receive the proposal in a timely manner? Yes – and he [Brian Dietzmann] was good about telling us when to expect the proposal.

June 2005

I could not have asked for a more prompt and professional response from anyone with the company. Everyone (from the receptionist to the crew) went above and beyond any expectations I had.

June 2004

Everything was handled very well.

Service was good. Prompt when returning phone calls; received proposal in a timely manner; and consultant was polite and courteous.

The experience was pleasant and the crew efficient. Special thanks to the Crew Leader and System Design Consultant.

May 2004

System Design Consultant never seemed put out by having to answer all the questions.

Very informative in the alternative solutions.

Very patient in answering all my questions.

Everything was handled very well.

April 2004

System Design Consultant was very knowledgeable and courteous. A pleasure to work with. I have already recommended that neighbors call him.

System Design Consultant was good. Proposal was thorough and he helped me understand everything. You all have instilled my confidence in you and convinced me that you know your business. Tom Tynan has once again given me a good recommendation.

System Design Consultant paid attention to our system and what we had in mind. His proposal was complete and thorough. Consultant answered all our questions, worked with our busy time schedule and gave us the best technical solution.

March 2004

Appreciated the phone call back after the installation.

Very good – no problems or concerns whatsoever!

February 2004

From start to finish, the process was made easier by the System Design Consultant (and later by the crew and other staff). Everyone from the office staff to designer to crew has been very helpful and easy to work with. I received a great deal of useful information. His discussions were very helpful.

System Design consultant answered all of our questions and gave good advice.

System Design Consultant was able to address all areas of concern, before, during and after installation. All of you did an outstanding job. Consultant came by to insure the crew understood their task; QA stopped by and came out on the last day to help the crew complete the job. Special note to David & Suzanne: All your people did a Super Job! Tom Tynan would be proud of this job.

January 2004

System Design Consultant was very professional and informative. We discussed all aspects of the project. Thank you cards were a nice touch. I called Tom Tynan and on air spoke about your people follow ups, the installation and how impressed and pleased I was. (Tom’s new show on Jan 11th). Tom’s reply was that, the service you provided is standard procedure.

December 2003

Expectation Management: I would much rather the estimate of time to completion be on the high side and be pleasantly surprised rather than the other way around.

System Design has been here previously. He was awesome – made excellent recommendations for the problems we were having.

May take awhile to get used to the fancy thermostat.

The process was very customer oriented.

November 2003

Keep doing what you’re doing. The follow-up is excellent.

All personnel at Central City Air were exceptional from the technician who correctly diagnosed the condenser problem; office staff who was especially helpful in sending the technician out to diagnose the problem in a very timely manner (same day); to System Design and to the excellent installation crew. My thanks also are sent to David (owner of Central City Air) for his assistance on this occasion as well as this past summer and all other times.

My father is now 104 years old (congratulations) and Central City Air employees have made my life easier by their excellent service to me and for my father.

The System Design Consultant customized my needs to the best system requirements. Everyone involved was very courteous and concerned that the new system be adequate for my needs.

October 2003

This team - installation and system design - gets an A+!Ya’ll do an awesome job. Ya’ll are organized and professional.

Want to thank our System Design Consultant for spearheading the whole event. He was most informative and we felt like he was right up front and fair with us all the way.

System Design previously redesigned a/c system which has performed very well during summer of 2003.

Great job!

August 2003

Consultant was informative & polite. He offered the choice of 2 options of systems to choose from. Also, spent the time with me answering my questions and explaining systems.

I’m very pleased with your sales staff, office coordinator and field operations. All 3 facets of your firm performed beyond my expectations. Keep perfecting these 3 areas and keep up the good work. I look forward to recommending your firm to my friends and business associates.

Consultant was very prompt, maintained good records. Able to retrieve previous proposal easily. Very knowledgeable. A pleasure working with this consultant. Keep doing what you’re doing.

This took from May to August to finally get it done. We really wanted to do it right, but right now finances would not allow that much to be redone.

Consultant is polite and courteous. I like the reminder phone calls saying when you will be here.

July 2003

Consultant answered a number of questions I had regarding compressor selection and refrigerant choices.

Consultant explained everything in great detail. The improvements in my system made complete sense. Very thorough and professional.

Great service - no problems, continue the great work.

Consultant explained in detail both problems, solutions and choices.

System Design Consultant was very helpful. Great follow up. I will recommend your company to everyone.

Your employees are excellent, efficient persons. We are very much satisfied with your services. Thanks and keep it up.

Consultant did an exceptional job of describing the problems and the solutions for solving them. Your office staff also very helpful and prompt in keeping us advised.

March 2003

[After being referred from the service department] We quickly had our first appointment with the System Design Consultant, also our close neighbor. He discussed in detail our current a/c & heating equipment/installation and our problems of high humidity & damp odor as well as bad smelling air when unit comes on. He mentioned some options and listened to our comments. Return with a carefully prepared very detailed proposal including 6 designs for our consideration plus other valuable information. We are eager to have our new system installed -- could not be more pleased with the courteous, competent professionals we now choose to do business with. We have cancelled our service contract with another company we had dealt with for many years. Thank you for your fine service.

System Design Consultant handled the proposal in a very professional manner.

Keep up the good work, the Design Consultant and the crew were top notch. You and your people are tops. Thank you, we will recommend you to everybody.

February 2003

System Design Consultant was very prompt in returning phone calls. Very professional. Everything was very satisfactory!!

Consultant was very courteous and we received proposal in a timely manner.

I had 3 other bids. Central City Air was the most professional from the System Designer to the “crew” that installed. I would recommend CCA to anyone that needs an a/c system.

December, 2002

I was very impressed with the whole process start to finish. This is how every home improvement job should be done. Excellent just keep doing what you are doing!

Consultant was able to answer all my questions and gave me choices to solve my problems.

Sooo professional! What more could be said?

Every question was answered and the system design consultant presented choices so we could come to a happy medium. Do not change anything! He was personable, knowledgeable and thorough. Do not mess with perfection.

Proposal was received by email next business day.

October, 2002

We were given 6 designs to choose from to solve our problem.

System Design was very helpful and knowledgeable. Keep up the good work.

System Design was impressive and very knowledgeable. Would recommend!

September, 2002

You know what you are doing!

Consultant emailed proposal next day. Suggest that you only give what is needed, not extra expenses. Impressed with the work being scheduled so quickly after we agreed to the proposal.

Professional in every way. Answered all our questions and addressed our concerns. He encouraged us to contact him or CCA with any and all questions. I would encourage CCA develop another attachment that outlines a list of installation expectations and suggestions that their customers can do to make the installation process go smoothly and hopefully less stressful.

August, 2002

Your service was the best that I’ve had in a long time. Very Refreshing.

Completely satisfied with your presentation and service. We will also recommend your company to who may need your services.

System Design Consultant answered my questions, but I did not receive a self-addressed envelope.

Excellent presentation. Clear and very thorough.

July, 2002

I like the fact that the System Design Consultant gave me 4 choices to choose from plus additional information.

Great job by the System Design Consultant. We appreciated your prompt response to our multitude of questions prior to the job.

Appreciated that mobile calls were made and we were able to get information on the spot.

Best System Design Consultant ever! He is amazing. You don’t want to lose him. You must be the best – if we need service again, we’ll call on you.

We were given options and got us what we wanted that day. Took care of everything over the phone – excellent. It would be beneficial to have your quotation broken down by major parts, not just lump sum.

Knowledgeable and personable. He is thorough. Resolved issues for us.

June, 2002

System Design Consultant very good at answering all my questions. New system did solve my problems.

We were very pleased with the analysis and the work completed. System is running very well, sometimes the humidity goes over 60%.

Please keep up the great work!

Thanks everyone for a great job. System Design Consultant was a pleasure to work with. Everything and everyone could not have been better. I am very glad we chose Central City Air.

Several remedies were addressed. My daughter was prescribed “Claritin” for allergies by her doctor in March, 2002. She was taking a tablet a day at times, but at least one every 2 days. She has not taken a tablet since system installation 3 days ago.

I appreciated our System Design Consultant offering a proposal that had several options. I felt more comfortable with not have to make an all-or-nothing decision.

You are a little more expensive than we’re used to, but our experience so far is that it will be worth the investment.

Appreciated being provided with an alternate proposal when I decided not to replace compressor. This solved my problem very well, and seems to work fine.

System Design consultant prepared a proposal on his day off, and called, and faxed it quickly knowing we had a time limit. We appreciate his extra effort and service and hope he gets another day off, uninterrupted. We are very satisfied at this time.

I’ve known this System Design Consultant since elementary school, I knew that he would take care of me. I was, however, duly impressed with the rest of the “team”. They did what they were supposed to do, and often times even more. I was impressed with how professional all of Central City’s representatives were, from the inner office staff to the field technicians. I would recommend Central City Air to any prospective customer, in fact I already have. Thanks to all for making a bad situation not really at that bad.

I am very pleased with the options I was given. I am 100% pleased with every aspect of my dealings with Central City Air. I have no problem with any aspect of this deal.

May, 2002

Very pleased with overall experience. For the people with whom I’ve had contact, to be as nice and professional as they were is extremely unusual. The overall professional conduct makes me think that this is a very well-run company that most likely treats its employees with dignity and respect. This was not our lowest bid. In fact, of the 4 bids received, it was the 2nd highest, but we felt that Central City Air was probably our best choice and we have not been disappointed with the service we have received. I really appreciate the quality of service we’ve received from each Central City employee. I never felt that we were pressured, even subtly, to buy our A/C from you.

System Design Consultant was very prompt in returning calls and very polite.

Appreciated all the phone calls from the office.

Answered all questions I asked and was very professional.

System Design Consultant was very helpful. Arranged for freon refill on old unit to keep us comfortable prior to the installation of our new system.

Very prompt in return phone calls, and we received our proposal same day. Our consultant was helpful and answered all our questions.

April 2002

Appreciated being offered a proposal that had several options. In looking at the projected proposal in the way it was offered, I felt more comfortable with not having to make an all-or-nothing decision.

My System Design Consultant was very easy to talk to and answered all the questions I asked.

System Design was great. I wish I could serve my clients as well as he does. He was always available.

Email use is good. Website is excellent. Answered all questions and had good discussion of alternatives.

A lot of options were presented. Returned phone calls promptly.

All was handled well.

Appreciate the System Design Consultant fitting me in at my convenience.

System Design Consultant was very responsive and the staff very courteous.

March 2002

System Design Consultant was very responsive and courteous. Very prompt in returning phone calls.

Very professional presentation.

Very prompt, courteous and helpful.

Very prompt in returning phone calls, patience in answering all my many questions. Made himself available after the installation also.

Would gladly recommend Central City Air to anyone. Proposal was excellent.

Answered all my questions. Staff and everyone was very nice to deal with. Great job on everything. It was wonderful to deal with everyone.

Was able to answer all my questions completely and thoroughly. Well done.

Central City Air is very much a “valve added” company in its field. I would find a way to further stress this concept so the consumer has a better understanding of the valve being received.

Proposed sensible options without pressuring us to buy big (even though we ended up choosing to do so).

System Design had lots of patience with me while I decided what I wanted and walked me through the proposal.

Explained everything in detail. Gave us options to solve the problem. Very professional. This was a very pleasant experience. Your employees were very efficient and polite. I would recommend you to anyone.

February 2002

Spent time explaining things by phone with my husband. thanks!

Very knowledgeable, and helpful. Inspired much confidence.

Professional in presentation of proposal.

Appreciate that they didn’t try to convince me to buy something I didn’t need.

Consultant was very prompt in returning my phone calls. Very courteous and helpful with all questions asked.

Keep doing what you are doing very professional.

I really appreciated the use of e-mail so we could avoid telephone tag. You may use my name as a reference.

July 2009
The installation went very efficiently.

June 2009

Keep doing what you do.

May 2009

The installation crew was very professional. They worked quietly and efficiently and were very polite. They are excellent employees! They did a great job!!!

January 2009

Appreciate the quick turnaround.

December 2008

Mr. Sanchez does excellent work. Knowledge of how to do it and presents himself and crew.

September 2008

When you are hot – speed is important. Thank you for your speedy response.

August 2008

Wonderful job from every angle.

June 2008

Awesome! [The home] feels so much cleaner! We love Central City Air!

March 2008

Perfect gentlemen - all four
[They] laid clothes on floor - did not bump any walls or cupboards as requested.
Wanda was efficient and client friendly.

December 2007

I appreciate sending as much crew as you did to get things done quickly. I would have hated a long week of installation.

January 2006

A second crew came at mid-day and together the four of them finished the job in one day when I had expected it would take at least 1 ½ or 2 days. We very much appreciated that.

July 2005

I can't say too much about [my crew]. They were very clean, polite and even when I told them to help themselves to water and ice from the refrigerator door, were reluctant to do so. This is one of the best installation crew we have ever had in our home. When asking [them] about their time with Central City ...he spoke very positive about the training he receives from the company. He said they are always given training and anything else they need. He also said he had beenw ith the company for several years. This information tells me he is happy working at Central City, which to me the consumer is someone who is going to do a good job.

Crew 23 was AWESOME!!!

December 2005

[The crew members were] very nice, professional and knowledgeable.

September 2005

[The system] worked fine for about 1-½ weeks! Then it quit – required replacement of expansion valve. It is rare that we ever get a bad expansion valve; fortunately we were able to fix it.

June 2005

I am very pleased. The crew was courteous, respectful of property and professional – I thank you all.

June 2004

Very professional – the installation crew was outstanding!

The work was done as described and on time.

The installation crew was very efficient and polite.

May 2004

Crew was held up on another job and was 4-5 hours late. We had to call the service desk to find out why no one showed up. We wasted an entire afternoon waiting, when someone from the service/install dept should have called to tell us the crew would be late. The crew was courteous, efficient, and very professional. But someone should let the customer know when the crew will be 4 hours late. I apologize for this slip. We normally do call the customer and keep them up to date on where their crew is. We will look into see what happen in this situation and make every effort to fix this.

I am still awaiting a call from the Quality Control to inspect the work performed. I gave a copy of your survey to the QA department and you should hear from them by tomorrow afternoon. Thank you for letting me know you needed to hear from them.

Crew and his helpers did an outstanding job.

April 2004

The only problem was the door on the furnace wasn’t secured properly. This caused the system to stop during the second night. Called in and it was fixed immediately.

Great so far!

Perfect Service. All personnel were a pleasure to work with! Quality Assurance was very helpful too.

I would like the crew to be more prompt in the mornings. I had a hard time understanding the crew leader and wasn’t sure he understood me. When he lost my check, I lost confidence in him.

Office personnel – thanks for listening and for your patience with me.

They did a wonderful job. They just arrived and did their work. Sometime, they were so quiet I didn’t realize they were doing work.

They came on time, were very courteous, asked about best location for the outside drain pipe. We were able to pick the best location to keep it from view.

Everything went very smoothly.

February 2004

I only wish all companies operated the way Central City Air does! The city inspector said CCA did “a really neat job”. He was gone in under 5 minutes.

I got your nice “Thank You” cards and thanks for the Right Angle subscription! I read it regularly.

Everything was fine. The installers were exceptionally courteous and efficient.

Everything was as what we expected from Central City Air. I am very pleased to report that everyone has delivered outstanding service. Crew left our home clean & tidy every day.

January 2004

I had to leave for a while on some business and was confident they would do their work as if I were in the house. The crew knows exactly what they are doing and is well trained.

December 2003

I would prefer that the crews would work at the house from 8 am to 5 pm rather than 9 am to 6 pm.

Everything went like clockwork.

October 2003

Ya’ll do an awesome job. My crew was great - super supervisor. He explained everything they were doing and why they had to do some extra things. The crew leader took me on a "tour" of all the new equipment. This crew did a very neat job as well as cleaned up after themselves.

Special "thanks" must go to the installation crew. They were totally professional, courteous and kept us informed all the way.

August 2003

Your field coordination seems to be very well fine tuned. The field crew read the install quote and followed all the guidelines you’ve set forth in your proposals. You crew leader and field foreman were very polite, well informed, well trained and hard workers.

Crew was quick, efficient, polite and courteous. Left home very clean.

The crew was neat and helpful and did not leave a mess - even in the attic! Our stairs are in the garage and that was even protected.

July 2003

The crew finished than expected; very good process. I received reminder calls every morning, and the crew arrived when expected. Attention to detail of install - great. Thanks for the great installation and design.

Everyone did a great job, the office’s call to let us know the crew was on the way was a courteous thing to do. Questions asked of the crew were answered and he was able to show us progress.

Great service!

Everything was great. I look forward to the next phase.

An exceptional installation crew. Very good, thorough and polite. Your Crew Chief and his associate are a “plus” to your organization.

April 2003

The installation was completed in a timely, organized manner, by a crew that explained what they intended to do, did what they said, ensured that I understood the system, and cleaned up when finished. What else could I ask for?

Crew worked as quickly as possible. Job took longer than expected but was done well.

Both crews were very professional and courteous. I am usually nervous when so many people are working in my house, but each one of your crew members were so nice and worked very hard. They left my house very clean too.

March 2003

The crew was kind and cleaned up after themselves. They were great.

Did they leave your home clean & tidy -- yes, except found several sheet metal screws in drive that could have caused a flat. We have asked the crews to be sure and sweep up the driveways and check for screws.

Office said would be there at 9 -- usually 9:30 to 10:00 was closer. Not a problem, but not 9:00 as stated. Crew did a good job and worked hard -- it was a big job. Thanks. We try to get the crews away from the office no later than 8:30 a.m. Some times they do run into traffic problems that the office is not aware of. We will try to make better estimates.

The unit appears to be working okay. However, to date, we are still out of the house and won’t be moving back until May/June 2003. System is working wonderful.

I cannot say enough about the quality of the crew. They did it right the first time, and took no short cuts. If it works as good as it looks I’ll be happy. Having a large crew who can work together in tight spaces for 3 days is impressive, and they seemed to enjoy what they were doing. You are fortunate to have these men in your company.

December, 2002

The crew was great. Everyone knew exactly what they were doing and did so without wasting time. They were very professional and inspired confidence in their work. Thank you for a job well done!

System is working great.

I can’t think of a thing to improve the work crew. They work well as a team. I was even more impressed when I looked in the attic. How could anyone work in such tight quarters, and install so much equipment? They never complained or looked annoyed. Wow! What a pleasure. Up north, this type of service doesn’t exist.

Well, there was a little bit of confusion caused when one of the office staff called at the end of the day to tell us that Central City Air would be back out ton the 19th. We apologize for the confusion, that team member was filling in for the regular staff and was not aware the job had completed. We are working to get our system where it keeps everyone informed.

I was very impressed with the crew – very professional job.

November 2002

Good service and very competent technician.

I couldn’t be more satisfied with the service and the technicians than I am.

Technician was very polite and thorough.

Very polite and efficient technician. We started using your company after listening to Tom Tynan on radio – (not all of his recommendations are good!).

Technician will check next spring on the wire cover vibration on outside unit. When the cover vibrates, is real loud inside the bedroom it is next to. It’s ok for now.

Great company! We are happy Keep it up.

Made the changes in vents & thermostat. Thank you!

The service rep. has serviced my system before and I requested him again.

I’m a satisfied customer. Technician did an excellent job.

Technician was very courteous, polite & efficient. It was a pleasure meeting him and having him in our home. Thank you.

October, 2002

I was very impressed with the installation crew.

Everything went great.

Crew was very courteous. Very good clean-up. System is working great. Great crew! Good attention to detail, friendly crew.

Crews were very polite; left home clean and tidy.

September, 2002

Crew members were polite and courteous. Everything was great!

Crew was very considerate and professional. Left home clean and tidy every day. We are extremely comfortable for a 2-story retrofit. I would suggest a preliminary inspection by an installation manager or a crew leader who can go over a checklist of items or expectations with their customer. They can more accurately assess the time and difficulty. Factor of installing and accessing different parts of the home.

Job was completed in a day and a half. Very much more comfortable. Would be nice if crews could get an earlier start. Please correct our home phone # in your records. (done, thank you).

Installation seemed to take long, but the crew made sure everything was working properly and double checked all systems.

When I came to Baytown seven years ago, I had no guide to choose repair help. I began listening to Tom Tynan’s radio show, purchased his newsletter, found several helpful suggestions which worked in his newsletters. So, I began to chose repair service from his recommendations. To date all have been excellent choices, including Central City Air. I write this so you realize the quality of the work you do (which is excellent) reflects not only on Central City Air, but reflects on others on Tom’s list – just as the ones I used prior to your reflected favorably for choosing you.

August, 2002

Everything was wonderful – I should have used you long before now!!

The system is working great. The System Design Consultant’s recommendations have improved the distribution of cooling and made our home comfortable.

Everything was handled in a very professional way. The installation crew went about their business very efficiently and explained in detail all of questions regarding the heating and ac system.

Crew worked quickly and efficiently; were polite and courteous. Suggestion: adjust the system 1 week after installation. (We try to get our Quality Assurance out to each job as soon as we can for air balancing and adjustments. Due to the work load, it sometimes takes longer than a week to reach all our installation customers.)

Exceptional crew of workers. Competent and hard working. Very impressive.

July, 2002

The crews worked very quickly and efficiently. I was without ac on the first day, but came home to a cool house. They were polite and courteous. They were introduced to our 2 dogs (both in kennels). They did leave some spots on the carpet and on a chair, but cleaned them up. Fantastic system! No more hot loft and the study upstairs is actually cool for a change.

Terrific job! Excellent all around! We especially appreciate the attic “redesign” that the crew came up with after living with the system for a few days. It really makes a difference. The crew leader and his helper went way beyond what we expected.

Crew was polite and courteous, but there was some language difficulties.

You do outstanding work at every aspect. The installers were great and cleaned up after themselves.

The crew did an excellent job. Overall I am very pleased with how Central City Air handled the install. Great job, thanks.

Everything was ok. Only one minor – they opened a bathroom window and I’m a Brink Systems customer, but it’s ok. Just thought I’d mention it. There were very good.

June, 2002

The crew worked very quickly, but efficiently. Can’t think of anything I would change.

I was actually at work while the crews were doing the install. I was very glad to get everything installed and working in 2 days. Keep up the good work.

Very pleased with the work completed by the crew.

Thanks for having kind, courteous installers that clean after themselves and keep my home protected!

I was absolutely stunned at how careful the crews were in moving equipment and cleaning up after work each day. Most appreciated was their leaving one unit working for use the first night of a two-day job.

My wife appreciated that the installation crew didn’t play loud (or any) music.

The crew was very quick and efficient. They were also very quiet while working. I am impressed. System is working great!

Crew worked extremely quick and efficient. They did a great job. They were extremely polite and courteous. Just keep up the great work! I wish I had found out about your company long before I did.

May, 2002

Everything was done in a polite, efficient, professional way.

Great Experience.

Overall very pleased. The crew was here on time every day and were pleasant.

The installation went very well.

The whole installation crew was very helpful and polite.

A joy to have here.

The crew worked hard and was very polite.

The crew left our home extremely clean and picked up all their debris. Our system is working great!

April 2002

I was absolutely stunned at how careful the crews were in moving equipment and cleaning up after work each day. Most appreciated was the way they left one unit working for us the first night of a two day job.

You have exceeded any and all of my expectations. Everyone I worked with was friendly and professional. I am completely satisfied.

The crew exceeded my expectations. They were prompt, polite, kept the mess to a minimum and stayed focused on the job. The total job was done in a manner that exceeded my expectations.

I am not easy to please. The crew exceeded my expectations. They obviously took a lot of pride in their work. My compliments to them.

March 2002

The installation crew was outstanding.

Everything was handled well.

These guys work like people used to work in my day. Very good. Best crew, I should say crews, I’ve seen work together. I am up and running right.

The crew was very nice and did a good job.

Very good service.

The crew was great. Explained everything they were doing to me. Very nice, did a great job. They worked very hard to make me happy and I am very happy!

Crew was on time and kept us informed of progress.

Pleasant and cheerful – nice young men. Excellent job.

February 2002

The crew worked from 9:00 am to 6:40 p.m. to finish my job. Very satisfied.

The crew found a way to install a fresh air vent that we didn’t think we were going to get, but really wanted.

They measured everything correctly. Extremely polite and courteous. Very pleasant experience from start to finish. We will be recommending Central City Air to any of our friends who may need a/c service.

Complete satisfied with installation thank you very much!

The installation crew was outstanding.

Crew members were courteous and cleaned up before they left.

Please note that all names have been withheld to protect our customer's privacy

March 5, 2010

To everyone at Central City Air,
I am so pleased with my recent installation. The vent in my living room that barely trickled air blows a breeze that I can feel across the room. The pull switches on my ceiling fan were swaying in the breeze. I’m looking forward to a cool and comfortable living room this summer.
I must also commend the installation crew. They took every precaution to protect my flooring and furnishings and they cleaned every last speck of debris from their work before they left.
Thanks so much for the excellent design and professional installation.

July 8, 2009

To Central City Air:
On 6-30-09 with temperatures at 100 degrees, I called your place of business at 8:00 AM talked to one of the girls, they got back to me and said someone would be out this afternoon. Then 1:00 PM your office girls called and said repairman would be there in an hour. He showed up, fixed the unit – very professional this was all within 8 hours. We both would like to thank you and your office staff and technician.

April 16, 2009

Suzanne,

Good afternoon. I wanted to let you know that I have filled out your survey and it will be coming back to you shortly.
I wanted to take a minute to let you know how pleased Tommy and I are with you, your company and your employees. As you well know, we had a mess on our hands. Your folks came in and told what we needed and the best way to get it done. Brian went above and beyond. He took the time to explain the things that we didn’t understand as well as offering extra little suggestions and pieces of advice to help us achieve our ultimate goal.
Your staff was always friendly and polite every time I contacted your office.
I am always mindful of the crews that I let into my home. Having two little ones, it’s especially important to know who is coming in and out. Every time Brian was in the house he always took the time to speak to and/or listen to my kids… and they always had something to tell him. Your crew was the same. They were all every friendly to the kids. They were respectful of their space, but took the time to speak to them, listen to them and/or interact with them. I appreciated that very much.
Everyone at Central City made the cleanup of our little mess so much easier and we really appreciate that. Please tell everyone at CCA, thanks from both Tommy and me and please feel free to list us as a reference for your future customers.

Thanks again.

September 2, 2008

Dear Suzanne,

A few Saturdays ago I called CCA about a person who was having a/c problems. This person has been a customer of my handyman business for a number of years. He called me that morning asking for help with a non-running a/c. I didn’t think I could help him but I knew who probably could. I called your office and left a message and was pleasantly surprised when you returned my call quickly. (I was not sure if CCA offered Saturday service.) I called [my customer] and told him your company would be contacting him.
I understand that when the technician came to the house the system was frozen and needed time to thaw out before the problem could be diagnosed and repairs made. Thank you for helping new customer on such short notice.

Sincerely
A continuing customer

2007

Suzanne

Just a small note of thanks for your help. I appreciate the responsiveness and especially the professionalism and service, outstanding service that Ian provided inspecting the a/c system in my new home.

Thanks again

April 23, 2007

Suzanne Debien
Central City Air

Dear Suzanne,

I just want to restate how happy my wife and I are with the "state of the art" air and heating system your company installed in our home. And, like the system, your employees were wonderful.

When the inspector from the city of sugar land was at our home, he stated to my wife that it was the "best installation he had ever seen."

Attached with the check for the air filters you will find a sheet showing our cost of electricity for 2006. I have included the bills from Reliant to support the numbers. I am sure that many people will find these figures hard to believe. Lastly, our home is about 2,580 sq. ft.

"The best is the cheapest if you can afford it"

Thank You

June 15, 2006

Suzanne Debien
Central City Air

Dear Suzanne,

We want to personally thank you for going above and beyond the call of duty in dealing with our HVAC issues in a prompt and professional manner.

In today's climate, it's hard not to be cynical about companies practicing customer satisfaction as well as they preach it. Having said that, Central City Air has revitalized our belief that there are still business owners who still believe in keeping their promises of putting the customer first. We just want you to know that you will always have us as a customer and we will continue to tell others about your fine company. Comfort has been the hallmark of Central City Air, and comfort is what my family is experiencing. Keep up the good work.

January 1, 2006

I am writing to express my satisfaction with the HVAC equipment installed in my home last month. I would like to commend you and your employees for making this such a pleasant experience.

I was referred to Central City Air by some friends who had used your services in the past. They had very good things to say about the work you did for them, and insisted that I call you for an estimate. After getting proposals from two other contractors I must say that your bid, though not the cheapest, stood out from the others and well exceeded my expectations.

From my initial consultation with Mr. Brian Dietzmann, I knew that I was talking to a knowledgeable person and a reputable company. Brian spent about an hour inspecting my existing system, taking notes and photographs. His proposal was very thorough and he took extra time explaining why the changes he was suggesting were necessary, while not pressuring me into buying anything. Neither of the other contractors spent the amount of time and effort that Brian did in making sure I understood everything that was involved with replacing the system.

The installation crew led by Rodolfo was excellent. They worked efficiently and very carefully. My installation occurred in the first week of December just as a cold front came into Houston. Thinking that I wasn't going to have any heat for a few days after my old furnace had been removed, I was pleasantly surprised coming home from work on Wednesday night when sitting in my den I heard the new furnace start up. I later learned from Rodolfo that he and his crew had temporarily installed the new furnace and taped in some ductwork that day so that I could have heat two days before final job completion. This is just an example of how conscientious your employees are, and I trust that you will continue to consider them appropriately.

I sincerely thank you and Central City Air for providing such excellent service…keep up the good work! I will not hesitate to provide references regarding my pleasant experience with your company.

July 27, 2005

I could not have asked for a more prompt and professional response from anyone with the company. Everyone (from the receptionist to the crew) went above and beyond any expectation I had. Thanks.

I am very pleased. The crew was courteous, respectful of property and professional - I thank you all.

July 9, 2005

Mr. David Debien
520 Thornton Road
Houston, Texas 77018

Dear Mr. Debien:

We recently had a Lennox system installed in our home approximately two weeks ago. I wanted to let you know personally about the exceptional service by your staff. We had various interactions with [your staff]. [The Install Coordinator] was extremely respectful, pleasant and patient with me answering numerous inquires that I had by phone - despite my actually already having answers to these same questions in the paperwork provided to me by the installers. I just hadn't read it yet.

[My Salesman] was very detailed in explaining our options to replace our equipment - something I appreciated being an engineer. He treated my wife respectfully in answering her questions and speaking directly to her. And we will not forget how after he recharged our system he told us he would come out as often as needed till we made a decision because it was important that we make "a good decision on our time" and not feel forced into making a decision because of unbearable/uncomfortable conditions in our home. At one point I was hesitant to select Central City Air because of higher cost, and I subsequently called to discuss the issue. He sold me as he carefully highlighted (again) the differences between your systems and a typical system installed by others.

Finally, I want you to be particularly aware that [the] installers...did an outstanding job installing our new system. Despite working in hellish conditions, they were always courteous and took great care to not damage anything moving equipment in/out. [Our installers] made great efforts to accommodate us and to make certain that we were happy with the system being installed and how it was being installed. We never felt like he was cutting corners but rather that Central City Air was doing exactly what they told us they would do. On the last day I had to leave a few hours before the crew was done. Upon completion, [they] took some extra time to show my wife all of what was done in the attic, and then to explain to her how to operate the system. This extra effort was appreciated by both of us. Thanks.

We have already had a chance to compare experiences with a couple of other neighbors as everyone has had the same underlying problem with substandard evaporator coils that leaked prematurely (all houses are less than 7 years old). We may have paid a bit more but there is absolutely no comparison in terms of design recommendations/options, the quality/craftsmanship of the installation, and what we got for the money spent. You have a great group of folks working for you - and we would ask you to let them know we recognized it.

Date: Monday, August 25, 2003

Your men were here on Aug 13 to put in a new coil and some other work that you usually do with coil replacement. It is working GREAT! Our best friends also had a coil problem. Unfortunately they do not use you (even though I have tried!) They use [Company name withheld] (they also installed ours in our new home!--not our choice!) Our friends are out of town for the summer and [Company name withheld] was supposed to be there at 8:00 this morning. At 8:15 I called them from our friends house and was told it would be 10:00 as they needed to go get some equipment! So, I came back home. As I was pulling in my garage my cell phone rings and [Company name withheld] says they will be there in 30 mins! So, back I go! At 9:20, I called again and was told it would be about 5 more minutes---it was 9:40 before they got there! They did not have "quilts" to protect the white carpet and I made them take off their shoes and put them back on when in the attic! The replaced coil was the "A" shaped one not like the one you so kindly replaced for us! They were there about two hours! As I was cleaning up their mess I noticed rust spots on the carpet! I just want you to know how much we appreciate all that your crews do. No one does it as good as Central City! Thank you for doing the kind of professional and honest work you do! I am so grateful we do not use [Company name withheld]. Oh, our friends have 3 units and two have already had replaced coils and this one today was the second time it had to be replaced and the home is only 4 years old! Our home is 5 years old! Thank you again, [Customer name on file]

January 8, 2003

Dear David:

Thank you for the recent job completed by central City Air. Everyone from the salesman to the two crews performed their jobs above and beyond.

It is a pleasure to pay hard earned money to fine companies who do exceptional work!

Have a healthy, happy and highly prosperous 2003! Thanks again.

December 27, 2002

David,

It's been nine months since my new system was installed, and I just wanted to tell you that I'm very pleased with the system. My allergies seem to be much better and the humidity has been running around 48 - 50% when the system is running.

There are still people out there that you haven't reached yet. I met a guy at Home Depot and got to talking about mold growth. He was remodeling his house because of mold problems, and blamed the mold on the loose construction of his house. When I asked him about his humidity levels, he had no idea what they were at. He then told me that he had a 5 ton coil and a 3 ton compressor and was very pleased with his electric bills. Believe me that's what he told me. Now if any contractor would put a 5 ton coil with a 3 ton compressor I don't know, but he said his electric bills were $100 a month.

Anyway, thanks again for the great work your guys did.

September 20, 2002

Central City Air
520 Thornton Street
Houston, TX 77018

Subject: Recent Services

To Whom It May Concern:

As a result of a lightning strike, two of my air conditioning units were damaged. I've heard numerous experiences of others in their dealings with Central City Air and as a result of the lightning; I was in a position where I needed some help.

Simply stated; the knowledge, professionalism, pleasant and positive attitudes of all I came in contact with is incredible. On time, fair price, completed properly, follow up, etc. was perfectly executed.

Particularly, I want to thank Jay Galloway for his excellent efforts in making my three year old air conditioners perform better than when they were new. Also, [my salesman] reviewed some ductwork issues and provided some enhancement suggestions that clearly will provide system, operational improvements. Karen and Holly, with their scheduling and follow up involvement, are also appreciated.

Central City Air, composed of folks such as Jay, Steve, Karen and Holly, exemplify what perfect service is all about. Thank you to everyone!

May 23, 2002

Just a note of thanks for the superior work that you performed on our home AC system. I do not believe our home has been this comfortable in the eight years we have lived here. The air quality is truly outstanding.

David, it has been two weeks since installation was completed and our 5-year old daughter has only taken 2 Claritin tablets in those two weeks. Previously it was a daily tablet that she was taking. Everything you have said regarding air quality and humidity control is true. Central City air will be the only AC contractor I recommend to friends and family. Thanks again.

May 12, 2002

Dear David:

I must ask you to forgive me. You responded immediately to my needs. But I've taken so long to write and thank you.

I have a "mold problem" in my house. De-humidification is imperative. And so, when my A/C failed, right at closing time (around 5pm), I called several A/C companies near to my house hoping they might come out. "No", they all told me.

Then I thought, "Call Central City Air. They're far away, but they're shortly going to be installing a new system for me. They might be willing to help."

Wow David! You guys certainly did help. You sent Jay out, who fixed the problem (it was more involved than my original diagnosis) right away, checked out the system, pronounced that he thought it would continue to live until CCA gets the new system in, and then…didn't charge me a cent!

Thank you very much David. Not just for the quick service, nor for solving my problem without charging me. Thank you for caring. Thank you for having pride in your company. Thank you for having the courage to go against the grain, providing service far beyond what the "majority" would do. Thank you for being there when guys like me, and my wife, need your help.

I look forward to getting my new CCA installation.

September 23, 2001

Dear David:

One year ago Central City Air installed an Amana air-conditioning and heating system in our home and replaced our air-duct system. We have been completely satisfied with the units and the installation work.

Initially after completion we had problems with hot and cold rooms in our two-story house - as we have in the past. However, with the adjustable vent controls, and Mitch's experience in setting them, we can now make the house comfortable all year. After owning the home for 29 years this is the first time we are completely comfortable.

I chose Central City Air after hearing Tom Tynan's recommendation. His past recommendations regarding siding, roofing and painting all paid off, so Central City was a natural choice. Thanks for the free Tom Tynan newsletter subscription.

September 10, 2001

Mr. David Debien
President, Central City Air

Dear Mr. Debien:

This is a letter of appreciation for the services of our salesman. [He] came to our home on august 30, 2001 and did a thorough and careful job of analyzing our air conditioning system. I learned a great deal from him personally and from the literature he provided. I would like to commend him to you, because he did an excellent job of representing Central City Air.

After carefully reviewing his recommendations, along with other concerns, we have decided on another approach to solving our humidity problem. The enclosed check is in appreciation of his efforts. Thank you for making him available to us.

August 20, 2001

Central City Air

I would like to take this opportunity to thank you and your company for an exceptional job at my house. The workers were professional, careful and thorough. They cleaned up everything and took away the old unit and ducts. Your inspector was very knowledgeable and checked out everything.

So far, the unit is operating beautifully and my daughter's family is very comfortable.

The best part was when the city inspector came. He stood on the cat walk upstairs, surveyed the whole unit and proclaimed it the neatest, cleanest, best air conditioning job he had yet inspected. He was even impressed with the fact that you had raised the unit more than the required 3 inches high outside.

And [my salesman], convinced me that I had chosen the best unit and the right company to install it.

Thank you again.

July 26, 2001

Mr. David Debien
Central City Air

Dear Sir:

I had to drop you a note to let you know how very pleased my wife and I have been with our relationship with Central City Air. Since September 1999 we have had ongoing discussions and work with your company in correcting the poor quality and design of our builders grade air conditioning system. I don't want to say the name or the builder, but it starts with a "P" and ends with a "ulte". Brian Dietzmann has been very patient in examining the problems and explaining the solutions to us.

This past week we had your company re-do our entire upstairs AC system. Your workers were in my attic from 10am to 8pm. The next afternoon, rather than coming home to an upstairs that was 87 degrees, it was a comfortable 75. The upstairs unit even shut down at 6pm, having reached its temperature. That upstairs AC hasn't done that forever! We are used to it being very hot until 11pm or so.

Needless to say, we are very happy with your system analysis and customer service. I have already recommended you to all of my coworkers and will not hesitate to do so in the future. Feel free to use me in any testimonials you may need as you see fit. We wish you continued successes in your field.

February 9, 2001

Brian Dietzmann
Central City Air

Dear Brian:

Just a note to thank you…and, of course, all the guys on the installation crews…for a job well done when installing the second floor HVAC unit at my townhome.

I received three estimates for this work. Though your price was not the lowest, I feel it was the BEST!

I was most impressed with the manner in which you prepared and presented the estimate. You answered all my questions…pointed out a flaw in the placement of an outside unit…and patiently educated me regarding the technical nuances of heating and air conditioning systems in Houston's sub-tropical climate. During the install, you made a site visit to ensure that job was moving along as planned. Throughout the process I was impressed with your professionalism, and sensed you were interested in the "mission" rather than simply the sales commission!

Your installation crews were great! Their sense of teamwork was obvious. Every member seemed to know his job. There was no bickering or confusion. They worked quickly and efficiently. Prior to starting the job, they covered my carpeting and did an excellent clean-up when they were finished. Please pass along my thanks to them.

Rest assured, I will recommend Central City Air whenever possible!

November 3, 2000

Mr. Brian Dietzmann
Central City Air
918 W. 35th st.
Houston, TX 77018

Dear Brian,

Let me start by saying I'm very pleased with the overall installation and performance of my air conditioning unit and furnace. As you would expect, I've had ample opportunity to use the A/C since the system was installed in July, and have even had the opportunity to use the furnace on the few cooler days we had some time ago. I'm very happy with the performance of the system as a whole. As expected, the Amana system is much quieter than my old unit. My electric bills have dropped due to the higher efficiency, and cooling and heating is much more effective with less humidity than before.

Prior to the installation, I was pleased that you took time out of your schedule on several occasions to come to my home, understand my needs, give me some options, and make a recommendation best suited for my home. You gave me your cell phone number to make sure I could reach you. You returned my telephone calls when I had questions and fully answered those questions. You then followed up during the installation to ensure everything was going as specified.

The office staff was very professional and courteous. On many occasions, either Rebecca, Karen or Kara phoned me to confirm the installation schedule (timing for your guys to arrive and timing when I'd be home), handle paperwork questions, schedule the QA/QC City inspection, or otherwise. One of the ladies even phoned me from her home one evening to confirm an arrival time for your crew. Their follow through was outstanding.

Your installation staff was also very professional and courteous. They arrived when scheduled, used floor pads to protect the floor, were careful carrying equipment in and out of my home, and cleaned up after themselves. I appreciated their courtesy and trustworthiness, and felt at ease leaving my home while they were inside working, knowing they would lock up when they finished at the end of the day. Since it was very hot in July, I left them plenty of fresh fruit and soft drinks to keep them from becoming dehydrated. I know they appreciated it, thanked me several times and even left me a thank you note saying the same.

Upon my inspection of the installation, I found some punch list items that I pointed out to Mitch who assured me they would be taken care of, and subsequently were. Mitch's quality check and quality control process tells me that Central City Air takes pride in its work and goes the extra step to ensure (1) the installation is done correctly and (2) the customer is satisfied with the system installation and operation.

The City of Houston Inspector arrived as scheduled and commented that the installation was one of the best he'd seen and was very happy to sign off on the installation. He found only one additional very small punch list item (a small air leak at the connection between the evaporator coil output and air duct input, or manifold as I call it). He said if I was sure Central City Air would return to seal the air leak, he would sign off on the installation and would not have to return. Without questions, Central City Air scheduled the repair and returned for a quick fix.

I know I got my money's worth in the product and installation. I know if I have questions, I'll get them answered. I know if I need an adjustment on humidity or air flow, Central City Air will take care of it. Let me say again, that I'm very pleased with the final result and hope you share my sentiments with all the Central City staff involved with this job. I will continue to recommend Central City Air to anyone who asks about heating and air conditioning installation or repair. It was a pleasure doing business with you. Thanks again.

April 3, 2000

Dear sir,

I have been in Houston's service industry both as a worker and manager for over thirty years and am proud of the reputation that I have built through good service at a fair price. This is why, even though I do not normally write letters, I felt it necessary to send a letter of praise to Central City Air.

Having been schooled in and worked in the air conditioning field when I was younger and, as I told you before, I now know enough about air conditioning today to really be dangerous. But it did give me a basic understanding of how air conditioning works. After listening to Dave's no nonsense talk on KTRH radio, as you know, I decided to use Central City Air to replace my entire air conditioning system, ducts and all, for my 14 year old original system was causing mold and mildew in my house.

The system recommendations that you made for my home has proven to work as you said it would, but this does not begin to tell the whole story about Central City Air. In my opinion it is not only the system, but how professionally it is installed that is really important. Installing the ducts in my home was far more difficult due to there being three separate attics where the ducts needed to be ran to from one central air handler. The crew that you sent to my home was very professional from the on time arrival each day to the routing of the ducts so that when I went into the attics I was not climbing over a duct placed in the entryway because it was easier and shorter to put it there. Believe me, the training and pride of company that your crew relates, really shows. But it showed no better than when I was talking to one of your workers and he said, "we have to do the job right, even down to the smallest detail because our work reflects on Dave's reputation. Besides, Dave really takes care of us." What better work environment can you have than when there is mutual respect? Thanks again for making me comfortable in my home and in my confidence that a job was well done.

March 16, 2000 Mr. David Debien
President
Central City Air
918 W. 35th St.
Houston, TX 77018

Dear David,

Your technicians installed two Amana evaporator coils for our home air conditioning systems on February 7th and 8th, 2000 (reference number 09040003). I congratulate you on the quality and professionalism of your employees. Both gentlemen were extremely courteous and paid very close attention to detail in their installation. I look forward to our continued association as the maintenance contract progresses.

Sincerely,

P.S. If your family and you have not yet had an opportunity to visit the Space Center on NASA Rd. 1, I continue to encourage you to do so. It is a remarkable experience for what the future holds for us.

October 27, 1999

Dear David,

A year ago, December you visited with me about a "new system" and one was installed. Never have I thanked you though certainly "to myself" I have! How extremely fortunate Houston is to have such a company, obviously so only because of you!

Your men, while installing the machinery, were truly amazing - you cannot remember my house, but its from the 1930s! The attic stairs open into a tiny hall - often your men had to close the stairs in order to carry up all the parts without crashing into walls, moldings, etc! It was beautiful! Their care and clean linens were exemplar. They worked quietly.

[Your technician] has just completed the winter check and he told me you fell and broke both wrists! So sorry - but am writing to thank you David, for continuing to offer "old fashioned" quality, honest service - thank you for being a professional, knowledgeable and so pleasant. Please stay well - thank you for my mental piece of mind.

Thank you again - I have seemingly 0 humidity and friends all compliment the pleasantness - at 79 degree summer it always seemed too cold!

July 6, 1999

Mr. David Debien, President
Central City Air

Dear Mr. Debien:

It is a pleasure to write this unsolicited letter of praise for your very successful solution to the air conditioning problem in our home in Afton Oakes. We had an antiquated two-unit air conditioning system that had grown in a random fashion along with additions to the dwelling, but without any long-range plan and little consideration for advanced climate control considerations.

Shortly after we contacted Central city Air you arranged a meeting in our home to review the existing system and to discuss our preferences in terms of how we lived in the house and what we expected form our air conditioning system. You also inspected closely the mechanical units of the system, the ductwork, and the insulation.

Then you presented us with three alternative recommendations to achieve the objectives we discussed in our meeting. The alternative approaches were easily understood by my wife and me and basically they different in the level of sophistication we wished to have in the system. None of the choices was cheap, but either of the three would have been quite satisfactory and the least expensive was reasonable in cost.

In the end we chose the system with all the bells and whistles. We figured that we would be in this house for at least another 2- years and we wanted to enjoy the best and most comfortable system you could install. The new Lennox system (with some proprietary modifications of your own) contains two separate units with the ability to adjust power levels according to the load, plus a three zone temperature control using Honeywell electronic thermostats, all flowing through totally new ductwork. The a/c units are suspended from the ceiling in the attic (eliminating vibrations and noise), as is the ductwork, which is completely encased in insulating material.

To say the new system is a success is a gross understatement. The new system performs better than we could have ever imagined. Whereas with the old system we had the thermostats set at 72 degrees, and were continually fiddling with the settings to achieve some sort of balance, the new system remains set at 76 degrees throughout the house and requires absolutely no attention. Even though we like our home to be rather cool, at 76 degrees it often feels on the chilly side because of the reduced humidity this system provides.

We have been monitoring the operating costs of the new system and two months into the summer we find it is costing slightly less to operate than the old system.

While I am complimenting the technical aspects of this system I wish to also comment on the sensitivity to the homeowner that your crews exhibited during the installation. Ripping out the old ductwork and pulling out all the old insulation was an enormous chore, but they did it with a very pleasant attitude and were careful not to disturb our home any more than necessary. Nothing was ever left adrift at the end of the day, and the final post-installation cleanup was very tidy.

In summary, we are simply delighted with this new air conditioning system and look forward to many years of comfort from it. I highly recommend central City Air to anyone considering a major installation of this sort, and I would be pleased to be a reference for future prospects.

August 18, 1997

Mr. David Debien
Re: Consultation regarding A/C at [address withheld]

Dear David:

Thank you for your time and assistance in working with me and my original A/C and heating contractor …regarding the A/C installation at [address]. While the problems are still not 100% corrected, the humidity is much lower and [my contractor] is still working to correct the remaining problems. [He] has been responding, albeit slowly. I feel he will stick with the job until it is corrected to my satisfaction if for no other reason than he is perplexed about the reason why it did not work properly to begin with.

Please send any bill outstanding, for your time and knowledge, to me at the above address. I am grateful for your pointing out what is acceptable and what is not regarding A/C installation. If I had not taken your class, I would not have known that 60 plus percent humidity was not acceptable and that the A/C unit I own should be able to cool a house the size of mine even with no insulation in the attic. Prior to taking your class I thought the problems I was having were directly related to having no attic insulation and that I would have to live with the problems until the attic was insulated. By taking your class, I was able to get the problems addressed within the warranty period. Thank you again.

June 27, 1997

We're very happy with the a/c installation in our home. Please convey our thanks to the crew for their courtesy and professional attitude. We are confident that we will receive many years of efficient and trouble-free operation from the Lennox equipment and the expert installation from Central City Air. Thanks Again.

June 2, 1997

Dear David,

Just a short note to express my appreciation for the way in which you and your organization handled my recent air conditioning problem.

Steve, who came to my home, was very professional and I look forward to referring others to you.

May 22, 1997

From May 12-15, 1997 your company installed a new system in my home. I would just like to tell you that I certainly appreciated how your work men took care of my home and family. They were very quiet and considerate. They respected my family and my home and were as clean and tidy as possible.

April 18, 1997

Dear David,

Thank you very much for the fine job you did in replacing my existing heat pump and electrical resistance heating system with a Lennox closed system gas furnace and separate coil. Although it appears costly to do this, the benefits are tremendous. Having calculated that gas is about five times cheaper than electricity, my heating costs will be substantially lower in the winter and the humidity level lower in the summer. I estimate that my investment will be paid back in very few years through lower monthly bills (and I'll be a lot more comfortable).

Your men, particularly your lead man, were professional, hard working, conscientious, and dependable. When I came home from my out of town business trip, everything was in fine order. You also have my gratitude for help on the dryer vent. I appreciate the extra service you always provide as well as the high degree of knowledge and training demonstrated by all Central City Air employees. You guys are head and shoulders above the other a/c services in Houston.

Central City Air has installed two furnaces, two evaporator coils, and two compressors in two homes. The quality of your work is excellent, something I personally look for and appreciate. Substandard workmanship always seems to come back to haunt you when you don't have top quality work done.

I have referred others to you and will continue to do so. Because most homes in Hudson forest are equipped with heat pumps, others can benefit from your expertise. You have my unqualified endorsement!

February 6, 1997

Dear David:

Thanks for taking time to advise me concerning my supply box and duct repair job. Thanks also for the piece of insulation you guys supplied. That saves me the cost of an entire role! The "don't just sell SEER…" article was right on. I am planning to hand out some copies to friends.

Once again thank you guys for the timely advice and quality service. I am planning to call on you this spring to examine the entire ductwork and advise on replacement.

November 26, 1996

Dear sir:

Just wanted you to know that your technicians…who came to repair our furnace were very polite and professional. Also, the lady who answers your phone was very polite and professional, also. She kept me informed as to when the technicians would come to my home.

It was indeed a pleasure doing business with your company.

November 14, 1996

Gentlemen:

I want to thank you for the quality installation of a new air conditioning a furnace system in my home this week. Your installers … did an outstanding job.

These men worked as a well seasoned team. They installed this system with thoroughness through meticulous attention to detail. When I would interrupt them with questions, they always answered courteously, clearly, and helpfully - then immediately resume the work at hand. They explained and demonstrated the features of the system and offered tips for me to get the best performance and life from the system. A very professional job.

I didn't notice a small example of their attention to detail until the next day after completion. I had a string to pull the light on and off from the stairwell draped across rafters, ducts, and floor. Without mentioning it, they had installed eyelet screws along the top rafters and threaded my string through them for neatness.

Again, my compliments to your company and your installation team.

February 5, 1996

Mr. David Debien
Central City Air

Dear Dave,

If anyone had told me that a business would expend the time, effort, and money that you did to solve my heating/air conditioning problem, I wouldn't have believed them. You certainly have gone above and beyond the call to make things right and I appreciate it. I want to thank you and your employees for all your efforts. I'm sure I don't have to tell you that you have an exceptional staff. Every one of them that I have dealt with ahs been friendly, dedicated, and hard working. Whatever it is you're doing, you're doing it right!

Please feel free to add my name to your reference list, and you can be sure that I will pass on the Central City Air name to anyone requesting a referral.

I wish you and your company continued success - Houston homeowners need a company with the integrity of Central City Air. Thanks again.

June 10, 1993

Subject: Resolution of Air Conditioning Problems

We wanted to write and commend your organization, firstly for correctly diagnosing the humidity problem that has plagued our three-system installation for two years, and secondly, fixing it within two weeks.

We were charged over $6,000 in a series of jobs that another Houston A/C company performed who's only suggestion at the end of all this expense was: "your compressors are over-sized; scrap three and buy two more". They estimated $9,000 for this gem of a recommendation!

Your solution cost less, made technical sense, and fixed the humidity problem!

The team you sent out were hardworking, courteous and tidy; a job well done.
We would be delighted for you to provide this letter as a reference to any prospective customer.

September 10, 1992

Central City Air
In Re: HVAC Repair/Recharge Services performed

I don't give compliments very often but I must thank and commend you and your team for a job well done. By diagnosing my HVAC problems, installing two return air ducts and suspending by furnace unit in the attic, the quiet operation of my air conditioning unit is almost unbelievable. The efficiency of the system is undoubtedly enhanced as the circulated air is both cooler and dryer. Your team did an excellent service job and cleaned up afterward.

…All this after I was told by another HVAC firm that "the unit was installed an operating properly and there was little that could be done about the noise". Thank you again.

Dear Central City Air:

Thanks a bunch for being such a great company! Everything was taken care of while I was gone on holiday and no mess for me to clean up. I also loved the little sticky note left on my invoice by ---(can't remember his name). He took the time to draw a smiley face with the note.

"Enjoy - Have a nice Thanksgiving."

Talk about customer relations!! I have recommended you all to two other people since I've been home. Oh yes, do not forget those girls who listen to our talks of woe. You should give them a raise at the next opportunity. I spoke to several different ones and each was delightful.

Looking forward to Central City taking care of all my future needs.

Dear Central City Air-
I would like to thank [my salesman] and the crew from Central City Air for the very fine job that they did in my recent A/C upgrade. You are truly a "cut above" any contractor I have worked with before.

Everything was done carefully and well, and everything was cleaned up carefully and thoroughly upon completion. I was especially pleased with the extra touches like PVC for the emergency drain, a check on the rooftop to ensure that the exhaust vent from the furnace would not leak. A Freon filter on the A/C, and a re-install of my UV light in the plenum.

You guys are definitely first class - keep up the good work.

Dear David,

Thank you for your card. You have a good crew working for you, they are neat and tidy. Most of all, you are a fine young man. We are both diabetics and I want you to know you are in my prayers. I am 82 years old, but I keep trying to do my best.

Click here to skip to the phone conversations.

The Following are E-mails sent from customers.

March 22, 2010
Hi, there! First, I want to compliment you on your crew… Wow, very professional and neat and clean in their work. They were also very polite and informative about the new equipment, and I could tell that they knew their stuff. You, and they, are to be complimented highly. It is rare nowadays, in my opinion, to be completely happy with workmen, and we certainly were, and are.

March 12, 2010
We would like to thank all of you at Central City Air who have been involved in any way thus far with our proposal. Each of you has shown professionalism, patience and genuine concern for our needs as consumers. This is a rare commodity these days and it is especially refreshing to experience this in an area we perceive ( correctly or not) to be fraught with incompetence. Brian clearly knows his products and has been willing to go the extra mile for us; and it has been gratifying to receive those follow-up calls and e-mails from Suzanne. Finally, it appears that Carin works sort of like a traffic manager for all of you and keeps the ball rolling in a positive direction.
If the installation and product performance itself is as professional and competent as all of you have been to date, we have no doubt that our choice of Central City for what to us is a major job and big investment, will have been a great one.

March 11, 2010
Hi Suzanne. I'm devastated that #2107 wasn't the big winner in the contest! But, time marches on and summer is officially arriving in Houston. My new a/c and heating system is working beautifully. I compare my monthly bill with my neighbor's. His house is a similar size, and he's gone a lot more than I am, and my bill is always 20 to 30 percent lower. I think it's all about the heat pump!
But as David would always say to us, "It's not the heat, it's the humidity!" I turned my a/c on yesterday and of course it's running (and cooling) beautifully. But, I realized, it's been in for 5 months or so and I should probably put in a new filter. Do I need to buy those from you (which of course would allow me to drive to Thornton to see everyone), or can I buy one of the 4 inch pleated filters that are now available at Home Depot?
Your happiest client,
Barry

February 12, 2010

Mrs. Debien,

I just wanted to thank you for your speedy response and personal phone call yesterday in response to my problem. Also, as promised I received a phone call to arrange an appointment for a technician to take a look at my unit a little before 9:00 am this morning which was terrific. In a time when many companies will make you wait for days and days and days even though you have a urgent problem (or what you as novice believe to be an urgent problem) or have been a long standing loyal customer, it meant a lot to me that you and your company responded so quickly to my problem. I greatly appreciate and I know my family does as well. Thank you again.

February 2, 2010

Suzanne,

I wanted to give you a little unsolicited feedback on my CCA experience. First, I hope that you are proud of the crew you sent to our house. This team not only did a great job (I'll get to that in a second), but they were efficient, clean, professionally courteous to me and my family and really seemed concerned about doing a great job...you could see the pride in their work.
Yesterday, the inspector came to sign off on our changes and I was surprised and very pleased when he tracked me down after his inspection and told me that this may be one of the best, all time, instillation he has seen and told me that no matter what I paid, I definitely got my money's worth. Truthfully, that is not something you expect to hear from a permit inspector!
Lastly, so far this seems like a great choice of units and installers. I can not tell you enough how good it feels in the house. Summer will be the true test, but so far, so good.
Please tell your team thank you for me and my family and thanks to you as well for guiding us through this process.
Very best regards,
Mark

January 22, 2010

Suzanne and Brian,

Rudolpho was here today to finish up the remaining items. He is very meticulous and he found that the charge was not right on Unit #1 and he tested with nitrogen, pulled a vacuum, and recharged the system. Most installers would not have taken that much time to make sure it is right. Your guys are not lazy.
I am very happy with the design and I look forward a cool dry summer inside the house. I think we made the optimal design choices considering that the house was built in 1992 and they did not do it right in the first place.
You are running a first rate operation and I continue to recommend you every chance I get. The problem is that most people don’t think about AC until they get hot in the summer. When I see the quality job you did in my attic, I know it is right. But most folks don’t really appreciate what they are looking at.
Please keep up the good work and send me reminders when it is time for inspections. I get busy and do not remember. If you have someone send me an email I will be happy to schedule the inspections.
Best regards

9-23-09

After setting our electronic t-stat today before leaving the house, I got to thinking about how well our Central City Air system works. Now Maytag can take some credit for the condensing unit and Lennox can take some credit for the thermostat, but the main credit goes to you and Central City Air. The coil is very efficient, the installation was very well done and the service has been excellent.
So, I want to thank you again and let you know that I will be happy to tell any of your prospective customers that I am a CENTRAL CITY AIR FAN.

7-25-09
Suzanne, I want to commend you on the quality of the individuals working for your company. They were respectful, neat, and it was obvious they had an established and efficient process to manage the installation. I never knew they were in the house at the end of the day because they were so conscientious about cleaning up throughout the day. Brian said the job would take 4.5 days and it took exactly 4.5 days. I am not easy to please and I would recommend your company to anyone who wants to establish a quality relationship with an AC company and it's principles.

Thank-you and congratulations on your success.
Mary

7-23-09

Inspector Tim with City of Houston called in and wanted to commend the crew (Rodolfo) for the job he did at Saltzman he said it was beautiful and the attic was tight. He said for Central City Air to continue the good work.
GOOD JOB CENTRAL CITY AIR!!!!

5-08-09

I want to recognize a few people from your team who worked hard and successfully to help us out on Thursday with an A/C problem. Wanda and Tracy very effectively arranged for me to be worked into the schedule – I felt well plugged in, never forgotten. Jay, efficiently and competently, fixed the problem in my Lennox unit. And I learned a lot from his intelligent conversation. Thanks to him for patiently addressing all of my questions.

August 20, 2008

Subject: Expressing Gratitude

Dear Suzanne,

I was panicked and your soothing voice was comforting. Incoherent as I was, I was attempting to say that the thermostat was on 78; the a/c was running continuously, and the temp was steadily going up. Perhaps, it was just overwhelmed. After turning the thermostat up to 88 (which is as far up as it would go), in an hour per your instructions, I turned it back on and the air was coming out cool in about 5 minutes and has been fine ever since.
I have been trying to remember to request the technician who comes out to give routine service in the fall and spring to check my thermostat, which bewilders me as it has an off position, but does not seem to turn off. Maybe this fall….
I am unhappy that I missed your call. Bless you. Your message sounded so bewildered like “where could she be?” I was here and cannot tell you how that happened. However the phone has recently been changed out which was a wild trip in itself until I finally located Alex the telephone technician. Neither he nor I have a clue as to why the new phone did not work in the same place the old one was, but he made it all work, and I am happy and grateful for all good technicians everywhere.

July 25, 2008

Re: Follow up to System Design visit

Thanks., Jack discovered something that no body has noticed for 10 years !!! The master return didn't have a duct....just huge space behind the wall. His experience shows !

April 2008

Suzanne…heard a lot about Central City Air on radio (Tom T.) for years and you do a great job! Brian really helped a lot, explained everything, had great proposal. Installers were also excellent. Everything is working great. Thanks for a great job!

August 2, 2007

Dear Mrs. Debien:

David replaced my upper/lower ac/heat systems in Jan of 1999 (I have been a Service customer long before that because I listen to Tom Tynan).

When I call Wanda, I request Ian for every service call. Yesterday lower ac failed to cool. My wife called for service and asked for Ian, but he was tied-up. But, Burt was dispatched and arrived that pm. Burt replaced outside capacitor part, etc. We are good to go.

Here is my point. My wife and I had forgotten about the 10 year warranty (parts/labor). I believe Burt called Wanda (Brian) to verify. I was only charged the trip charge of $65.00.

It is the thoughtfulness, honesty and integrity (in addition to expert knowledge of your business) of Central City Air in which my wife and I think you therefore. A loyal Customer I remain.

I will call Tom Tynan on the air this Saturday to praise your company, which is made of outstanding personnel.

Please relay to Wanda, Brian, Ian and Burt the above.
Thank you once again.

August 2007

I want to complement your employees on the excellent response and service I received this evening. At 5:00 PM today, I realized that the temperature inside my home was getting uncomfortably warm. Since it was 102 degrees outside, I expected the a/C to have to work a lot harder than normal. But when went to lower the thermostat I noticed that the outside unit was not running.

So, here I am, at 5:00PM in the evening, frantically trying to find your phone number, but at the same time, not expecting anyone to answer my call. To my surprise, a delight, the call was answered by a sympathetic lady who immediately added my call to today's work list and told me that someone would be out to my house as soon as possible. With concern, she advised me to leave the house if it got too hot. She confirmed my cell phone number and told me someone would call when on their way to my house.

The bottom line is that in less time than I expected, Ian, your A/C serviceman, arrived and immediately diagnosed the problem. He replaced some parts from his truck inventory and the repair was done in less than an hour. I am now sitting in a house that is getting cooler by the minute instead of wondering how the wife and I would make it through the night.

Thank you, Central City Air, for being there.
Best Regards.

April 30, 2007

Subject: Great Job

Suzanne -

I originally called Central City Air due to Tom Tynan's recommendation and I have never regretted it. I had Central City examine the heating/cooling system of my current house as part of the inspection process before I purchased it. Your technician told me about the poor condition of the duct work and the system was too small for the house. As a result, a completely new system was installed and the cooling bills went from the $300+ to $100. I also had Central City put in a new system at my Mom's house.
Recently, I had a crack in an A/C PVC pipe, which caused water to leak into the house, when I had guests staying at the house. Although it was late in the afternoon, Central City understood the urgency and a technician, Jay, came from home within the hour and fixed the problem.
This morning, I called around 8, because my compressor went out late yesterday afternoon (Sunday). Wanda was great and had a technician, at the house within an hour.
When it is an emergency, your company always comes through. Your technicians are always knowledgeable, courteous and always leave things neat and clean. You take care of your loyal clients. I continue to tell others about your company, but I wanted to tell you that you are doing a great job on customer service!!

July 26, 2005

Subject: furnace installation

Dear David,

I just wanted to drop a note to you about what a fine pair of gentlemen that Jack Day sent over to install our new Maytag furnace at my home in Sugar Land.

[They] were very friendly and professional throughout the day. They treated my home with care and respect. They were very hard working and I could tell that they took pride in everything they did.

It is so rare to find quality craftsmanship these days. I wanted to say thank you for another successful project completed. You have a customer for life.

September 5, 2004

Re: Dirty Sock Syndrome GONE!!

I wanted to post a message letting you know that your advise and expertise was appreciated. You and your army of men came in and impressed me with their knowledge and service. I had DSS for a long time and every other AC company had no idea what to do except "try this and that" costing me money and a lot of inconvenience. You guys came in, identified the problem, laid out a plan and although it cost me a lot of money, it was worth every penny. I now have a new AC/heating unit with new duct work and zoned heating and cooling. The smell is gone, the house is very comfortable and couldn't be happier.

August 25, 2003

Your men were here on Aug 13 to put in a new coil and some other work that you usually do with coil replacement. It is working GREAT! Our best friends also had a coil problem. Unfortunately they do not use you even though I have tried!) They use [company name withheld] (they also installed ours in our new home!- not our choice!) Our friends are out of town for the summer and [company X] was supposed to be there at 8:00 this morning. At 8:15 I called them from our friends house and was told it would be 10:00 as they needed to go get some equipment! So, I came back home. As I was pulling in my garage my cell phone rings and [company X] says they will be there in 30 mins! So, back I go! At 9:20, I called again and was told it would be about 5 more minutes - it was 9:40 before they got there! They did not have "quilts" to protect the white carpet and I made them take off their shoes and put them back on when in the attic! The replaced coil was the "A" shaped one not like the one you so kindly replaced for us! They were there about two hours! As I was cleaning up their mess I noticed rust spots on the carpet! I just wanted you to know how much we appreciate all that you crews do. No one does it as good as Central City! Thank you for doing the kind of professional and honest work you do! I am so grateful we do not use [Company X]. Oh, our friends have 3 units and two have already had replaced coils and this one today was the second time it had to be replaced and the home is only 4 years old! Our home is 5 years old! Thank you again.

Sent: Tuesday, July 23, 2002 10:01 AM

Subject: Installation at the Wolff's house in Baytown

David, I wanted you to know that Susan, my wife, and I have been very impressed with your crew and their supervisor Santiago regarding their work and attitudes. We are not Air conditioning mechanics but we do know good attitudes, attention to details, cooperative personalities etc. We've compared them to other contractors on the job working at the site and they stand out. Neatness, cleanliness, trucks. So far my decision to go with Central City looks like it was right. Thanks for the good work!

Sent: Monday, July 01, 2002 8:00 PM

Subject: Thanks for good work

David,

I had your crew service my A/C unit for a tune up because my humidity levels in the house were averaging in the 58-62% range and that is too high. After the system was cleaned and checked, I am happy to report that the humidity levels now are typically 48-52%, except when it's raining outside (then they temporarily go to about 58-60%). Thanks for the great job eliminating the environment for mold growth.

July 5, 2001

Subject: Good Service

My air conditioning went out twice in June. Your people took care of me very well. It means an awful lot to me for a serviceman to arrive within two or three hours from the time I called for service. Kelly was kind enough to call several times to let me know I was next up. Your technician was efficient and fixed me up promptly both times. The last time, [your salesman] called to check and see if I was serviced. David was the technician who came on my routine spring service call in April or May. I really appreciated his concern. When I first started using Central City several years ago, I experienced some problems getting service at the appointed time. There was a time when I started to go somewhere else. It now seems as if you have corrected your problems. I am glad, because I feel I can trust your technicians to know what they are doing. As you know, air conditioning in Houston is our lifeline! Thanks for the good work.

June 11, 2001

Subject: ductwork for my house

Just wanted to write and repeat on email that I am very pleased with the work that your crew (not sure of their names) had done on my house. My house had a gas line that was not run correctly through the attic when the previous home owners installed new features. Your crew re-routed the gas line and did a great job of dividing the upstairs and the downstairs zones. I have the butterfly valves now that will allow me to control better the flow of air.

The following are transcripts of actual phone conversations and messages left by our customers.

7-23-09

Inspector Tim with City of Houston called in and wanted to commend the crew (Rodolfo) for the job he did at Saltzman he said it was beautiful and the attic was tight. He said for Central City Air to continue the good work.

GOOD JOB CENTRAL CITY AIR!!!!

Phone message 7-10-06

Suzanne this is [customer on Adagio Lane installed May 2006] we had a long conversation. You had called to chat after you all had installed an a/c system in my house…Well, since my PhD is in math and statistics, you can imagine that I am a number freak. Anyway, I just wanted to see how much this Lennox system saved me over last year, so I got the percentages for May of this year over May of last year and June of this year over June of last year. Both of these are corrected for the number of days in the billing period, so it's the number of kilowatt hours per day per average high degree of temperature, so it's correct as far as everything needs to be corrected for. I was quite surprised from May of this year over the old system. The kilowatt usage was 75% of what it was last year. I just go today's bill and calculated it and in the month of June its only 71% of what it was last year, so I'm saving a pretty good amount and I only got the Lennox 13 SEER. I know that's not as much savings as I might have gotten with the 14 SEER, but I thought that maybe the return on the actual investment might not actually be worth it. I'm delighted! Sometimes claims are made, and you just never really know until you test it. I just thought you might be interested in knowing that. I'm really please with you.

12/16/05:

Received another wonderful COMPLIMENT today. The inspector called to let me know final passed. He said this was the best work he has seen in a long time! WOW!!! Installed complete system, flex duct, & 5" Pleated for $13,308. Congratulations to Rodolfo & Roque. Also to Cesar, who helped out. 1 day. Sold by Brian. I think that really says something when the INSPECTOR takes time out of his busy schedule to call the office & give a compliment. Way to go guys!!!!!

12/13/05:
I spoke with Mr. xxxxxxxxxxx yesterday and he could not say enough good stuff about CCA. He is going to call Tom Tynan & tell him what a great job Robert & the crews did. His job was a full system with a PMAC for $17,878 and we had to have it finished in 3 days & the guys came thru. Robert was out there with the crews also working his tail off. Crew Leader was Juan.

Pino, Rodolfo, Cesar, Santiago, and Mac all worked on this job. Mr. xxxxxx said he is very hard to please but he was extremely pleased with CCA. Mr. xxxxx only found 1 small scratch on the wall in the hallway, but he was going to repaint the hallway anyway. Everyone was polite, very respectful of his property, and did not leave a mess. The equipment is very quiet, runs great, and everything is just wonderful. He's really impressed with how little dust he now has. I told him I would pass along his compliments.